.upc-returns-page {
width: 100%;
margin: 0;
padding: 0 0 80px;
color: #2a2a2a;
font-family: Arial, Helvetica, sans-serif;
line-height: 1.75;
}
.upc-returns-page .upc-return-intro {
display: grid;
grid-template-columns: 0.75fr 1.25fr;
gap: 65px;
align-items: center;
margin: 0 0 70px;
padding: 45px 0 50px;
border-bottom: 1px solid #dddddd;
}
.upc-returns-page .upc-return-label {
margin: 0 0 15px;
color: #A02831;
font-size: 11px;
font-weight: 700;
letter-spacing: 2px;
text-transform: uppercase;
}
.upc-returns-page .upc-return-title {
margin: 0 0 20px;
color: #1c1c1c;
font-family: Georgia, "Times New Roman", serif;
font-size: clamp(42px, 6vw, 72px);
font-weight: 400;
line-height: 0.98;
letter-spacing: -2px;
}
.upc-returns-page .upc-return-intro-text {
margin: 0;
max-width: 620px;
color: #5e5e5e;
font-size: 15px;
line-height: 1.9;
}
.upc-returns-page .upc-return-quick {
display: flex;
flex-wrap: wrap;
gap: 10px;
margin-top: 25px;
}
.upc-returns-page .upc-return-quick span {
display: inline-block;
padding: 8px 13px;
border: 1px solid #d7d7d7;
color: #555555;
font-size: 10px;
font-weight: 700;
letter-spacing: 1px;
text-transform: uppercase;
}
.upc-returns-page .upc-return-quick span:first-child {
border-color: #A02831;
color: #A02831;
}
.upc-returns-page .upc-return-photo {
display: grid;
grid-template-columns: 1.25fr 0.75fr;
gap: 14px;
align-items: end;
}
.upc-returns-page .upc-return-photo-main {
width: 100%;
height: 390px;
object-fit: cover;
}
.upc-returns-page .upc-return-photo-small {
width: 100%;
height: 235px;
object-fit: cover;
}
.upc-returns-page .upc-return-overview {
display: grid;
grid-template-columns: repeat(3, 1fr);
margin: 0 0 80px;
border-top: 1px solid #A02831;
border-bottom: 1px solid #dddddd;
}
.upc-returns-page .upc-return-overview-item {
min-height: 150px;
padding: 25px;
border-right: 1px solid #dddddd;
}
.upc-returns-page .upc-return-overview-item:last-child {
border-right: 0;
}
.upc-returns-page .upc-return-overview-number {
display: block;
margin-bottom: 18px;
color: #A02831;
font-family: Georgia, "Times New Roman", serif;
font-size: 28px;
}
.upc-returns-page .upc-return-overview-title {
margin: 0 0 7px;
color: #242424;
font-size: 14px;
font-weight: 700;
}
.upc-returns-page .upc-return-overview-text {
margin: 0;
color: #6b6b6b;
font-size: 12px;
line-height: 1.65;
}
.upc-returns-page .upc-return-heading {
margin: 0 0 32px;
}
.upc-returns-page .upc-return-heading-small {
display: block;
margin-bottom: 9px;
color: #A02831;
font-size: 10px;
font-weight: 700;
letter-spacing: 1.8px;
text-transform: uppercase;
}
.upc-returns-page .upc-return-heading-title {
margin: 0;
color: #202020;
font-family: Georgia, "Times New Roman", serif;
font-size: 37px;
font-weight: 400;
line-height: 1.2;
}
.upc-returns-page .upc-return-process {
display: grid;
grid-template-columns: repeat(4, 1fr);
margin: 0 0 90px;
}
.upc-returns-page .upc-return-step {
position: relative;
padding: 30px 25px 30px 0;
border-top: 1px solid #cccccc;
}
.upc-returns-page .upc-return-step:not(:last-child) {
margin-right: 25px;
}
.upc-returns-page .upc-return-step:not(:last-child):after {
position: absolute;
right: 10px;
top: 32px;
width: 18px;
height: 1px;
background: #A02831;
content: "";
}
.upc-returns-page .upc-return-step-number {
display: block;
width: 37px;
height: 37px;
margin-bottom: 22px;
border: 1px solid #A02831;
border-radius: 50%;
color: #A02831;
font-family: Georgia, "Times New Roman", serif;
font-size: 16px;
line-height: 35px;
text-align: center;
}
.upc-returns-page .upc-return-step-title {
margin: 0 0 9px;
color: #252525;
font-size: 15px;
font-weight: 700;
}
.upc-returns-page .upc-return-step-text {
margin: 0;
color: #666666;
font-size: 13px;
line-height: 1.75;
}
.upc-returns-page .upc-return-two-column {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 65px;
margin: 0 0 80px;
}
.upc-returns-page .upc-return-rule {
padding: 0 0 35px;
border-bottom: 1px solid #dddddd;
margin-bottom: 35px;
}
.upc-returns-page .upc-return-rule:last-child {
margin-bottom: 0;
}
.upc-returns-page .upc-return-rule-title {
display: flex;
align-items: center;
gap: 12px;
margin: 0 0 15px;
color: #252525;
font-family: Georgia, "Times New Roman", serif;
font-size: 24px;
font-weight: 400;
}
.upc-returns-page .upc-return-rule-title span {
color: #A02831;
font-family: Arial, Helvetica, sans-serif;
font-size: 10px;
font-weight: 700;
letter-spacing: 1px;
}
.upc-returns-page .upc-return-rule p {
margin: 0 0 12px;
color: #5f5f5f;
font-size: 14px;
line-height: 1.85;
}
.upc-returns-page .upc-return-rule ul {
margin: 15px 0 0;
padding: 0;
list-style: none;
}
.upc-returns-page .upc-return-rule li {
position: relative;
margin: 0 0 11px;
padding-left: 20px;
color: #5e5e5e;
font-size: 13px;
}
.upc-returns-page .upc-return-rule li:before {
position: absolute;
left: 0;
top: 10px;
width: 5px;
height: 5px;
border-radius: 50%;
background: #A02831;
content: "";
}
.upc-returns-page .upc-return-inset {
display: grid;
grid-template-columns: 0.8fr 1.2fr;
gap: 35px;
align-items: center;
margin: 0 0 85px;
padding: 30px 0;
border-top: 1px solid #dddddd;
border-bottom: 1px solid #dddddd;
}
.upc-returns-page .upc-return-inset-image {
width: 100%;
height: 270px;
object-fit: cover;
}
.upc-returns-page .upc-return-inset-copy {
padding-left: 25px;
border-left: 3px solid #A02831;
}
.upc-returns-page .upc-return-inset-label {
display: block;
margin-bottom: 12px;
color: #A02831;
font-size: 10px;
font-weight: 700;
letter-spacing: 1.5px;
text-transform: uppercase;
}
.upc-returns-page .upc-return-inset-title {
margin: 0 0 12px;
color: #222222;
font-family: Georgia, "Times New Roman", serif;
font-size: 30px;
font-weight: 400;
line-height: 1.25;
}
.upc-returns-page .upc-return-inset-text {
margin: 0;
color: #626262;
font-size: 13px;
line-height: 1.8;
}
.upc-returns-page .upc-return-refund {
display: grid;
grid-template-columns: 0.7fr 1.3fr;
gap: 60px;
margin: 0 0 80px;
}
.upc-returns-page .upc-return-refund-intro {
padding-top: 5px;
}
.upc-returns-page .upc-return-refund-title {
margin: 0 0 14px;
color: #202020;
font-family: Georgia, "Times New Roman", serif;
font-size: 34px;
font-weight: 400;
line-height: 1.2;
}
.upc-returns-page .upc-return-refund-intro p {
margin: 0;
color: #666666;
font-size: 13px;
line-height: 1.8;
}
.upc-returns-page .upc-return-refund-list {
border-top: 1px solid #A02831;
}
.upc-returns-page .upc-return-refund-row {
display: grid;
grid-template-columns: 150px 1fr;
gap: 25px;
padding: 20px 0;
border-bottom: 1px solid #dddddd;
}
.upc-returns-page .upc-return-refund-label {
color: #A02831;
font-size: 10px;
font-weight: 700;
letter-spacing: 1px;
text-transform: uppercase;
}
.upc-returns-page .upc-return-refund-text {
color: #555555;
font-size: 13px;
line-height: 1.7;
}
.upc-returns-page .upc-return-contact {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 40px;
padding: 42px 0;
border-top: 1px solid #A02831;
border-bottom: 1px solid #A02831;
}
.upc-returns-page .upc-return-contact-title {
margin: 0;
color: #1d1d1d;
font-family: Georgia, "Times New Roman", serif;
font-size: 31px;
font-weight: 400;
}
.upc-returns-page .upc-return-contact-text {
margin: 0 0 12px;
color: #606060;
font-size: 13px;
line-height: 1.8;
}
.upc-returns-page .upc-return-email {
color: #A02831;
font-size: 14px;
font-weight: 700;
text-decoration: none;
}
.upc-returns-page .upc-return-note {
margin: 25px 0 0;
color: #888888;
font-size: 11px;
line-height: 1.7;
}
@media screen and (max-width: 900px) {
.upc-returns-page .upc-return-intro {
grid-template-columns: 1fr;
gap: 35px;
}
.upc-returns-page .upc-return-process {
grid-template-columns: repeat(2, 1fr);
}
.upc-returns-page .upc-return-step {
border-bottom: 1px solid #dddddd;
}
.upc-returns-page .upc-return-step:not(:last-child):after {
display: none;
}
.upc-returns-page .upc-return-two-column,
.upc-returns-page .upc-return-refund {
grid-template-columns: 1fr;
gap: 40px;
}
}
@media screen and (max-width: 600px) {
.upc-returns-page {
padding-bottom: 45px;
}
.upc-returns-page .upc-return-intro {
padding-top: 25px;
}
.upc-returns-page .upc-return-title {
font-size: 47px;
letter-spacing: -1px;
}
.upc-returns-page .upc-return-photo {
grid-template-columns: 1fr;
}
.upc-returns-page .upc-return-photo-main {
height: 280px;
}
.upc-returns-page .upc-return-photo-small {
display: none;
}
.upc-returns-page .upc-return-overview {
grid-template-columns: 1fr;
}
.upc-returns-page .upc-return-overview-item {
border-right: 0;
border-bottom: 1px solid #dddddd;
}
.upc-returns-page .upc-return-process {
grid-template-columns: 1fr;
}
.upc-returns-page .upc-return-step:not(:last-child) {
margin-right: 0;
}
.upc-returns-page .upc-return-heading-title {
font-size: 30px;
}
.upc-returns-page .upc-return-inset {
grid-template-columns: 1fr;
}
.upc-returns-page .upc-return-inset-image {
height: 230px;
}
.upc-returns-page .upc-return-inset-copy {
padding-left: 18px;
}
.upc-returns-page .upc-return-refund-row {
grid-template-columns: 1fr;
gap: 5px;
}
.upc-returns-page .upc-return-contact {
grid-template-columns: 1fr;
}
}
Customer Care · Returns · Refunds
Returns
& Refunds
We want every order from Urban Petal Co. to arrive ready to become
part of your home. If something is not right with your purchase,
this page explains how to request a return, what conditions apply,
and how refunds are handled.
Return Window: [Insert Days]
Contact Required
Original Condition
01
Start with us
Contact our team before sending anything back so we can provide
the correct return instructions.
02
Prepare the item
Items should meet the applicable return conditions described below.
03
Refund review
Once an approved return is received and reviewed, eligible refunds
are processed to the original payment method.
The Return Journey
Four simple stages from request to resolution.
1
Contact
Email us with your order number, the item you would like to return,
and a brief description of the reason for your request.
2
Approval
Our team will review the request and, where applicable, provide
return instructions and the appropriate return address.
3
Send
Package the approved item securely and use a trackable delivery
service when a return shipment is required.
4
Refund
After the returned item is received and reviewed, an eligible refund
will be processed according to this policy.
01
Return Eligibility
To be eligible for a return, the request must generally be made
within the return period stated in your order or store policy.
The item must also meet the applicable condition requirements.
- The item should be unused and in its original condition.
- Original packaging, labels, accessories, or inserts should be retained where applicable.
- The item should not show signs of washing, use, damage, staining, or alteration.
- Proof of purchase or a valid order number may be required.
02
Non-Returnable Items
Certain products may not be eligible for return because of their
nature, condition, hygiene considerations, personalization, or
applicable law.
- Items specifically identified as final sale.
- Personalized or made-to-order products where applicable.
- Products damaged after delivery through customer use.
- Items returned without prior authorization when authorization is required.
03
Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or different
from what you ordered, please contact us as soon as reasonably
possible after delivery.
Please include your order number and clear photographs showing the
product, packaging, shipping label, and the issue. This helps our
team investigate the shipment and determine the appropriate solution.
04
Return Shipping
Unless required otherwise by applicable law or agreed by us in
writing, the cost of returning an item may be the responsibility
of the customer for discretionary returns.
Where an item is confirmed to be defective, damaged in transit,
or incorrectly supplied by us, we will review the circumstances
and determine the appropriate return or replacement arrangement.
Before You Send Anything
Please contact us first.
Do not send a package to an address shown on a shipping label,
packing slip, or other document unless our team has confirmed
that it is the correct return destination. Return locations can
vary depending on the order and destination.
How refunds work
Refund timing can depend on return transit, inspection, payment
provider processing, and your financial institution.
Review
Returned items are reviewed after they arrive at the designated
return location.
Approval
If the return meets the applicable requirements, the eligible
refund will be approved for processing.
Payment Method
Refunds are generally issued to the original payment method used
for the purchase.
Processing
After we issue the refund, your payment provider may require
additional processing time before the funds appear in your account.
Shipping
Original shipping charges may not be refundable unless required
by applicable law or otherwise stated in your order terms.
Please include your order number and explain what happened.
If the product arrived damaged or incorrect, photographs can
help us resolve the issue more efficiently.
sales@urbanpetalco.shop
Return address: [Insert your official return address or instruct
customers to contact support before returning an item.]
