Privacy
Policy

Information We Collect

When you browse, shop, contact us, subscribe to communications, or otherwise interact with urbanpetalco.shop, we may collect information necessary to operate our online store and provide customer services.

• Identity Name and other information you choose to provide when placing an order or contacting our team.
• Contact Email address, telephone number, billing details, and shipping information required to communicate with you and fulfill orders.
• Order Data Products purchased, order details, transaction status, delivery information, returns, exchanges, and customer service history.
• Technical Data Device, browser, approximate location, IP-related information, referral information, and interactions with the website where collected through applicable technologies.
• Communication Messages, enquiries, reviews, feedback, and information you voluntarily provide to our customer support team.

How We Use Information

Depending on the context and applicable law, information may be used to process and fulfill purchases, communicate about orders, provide customer support, maintain accounts, improve website functionality, understand customer interactions, detect fraud or security issues, and comply with legal obligations.

Where required by applicable law, we may rely on your consent for particular processing activities. You may withdraw consent where applicable, although withdrawing consent does not necessarily affect processing that occurred before the withdrawal.

Payments & Checkout

Payments made through our store may be processed by Shopify and/or third-party payment providers. Payment information may be transmitted directly to the applicable payment processor and handled according to its privacy and security practices.

We generally do not need to store complete payment-card information ourselves in order to process an order. Payment providers may collect and retain information as necessary to authorize transactions, prevent fraud, comply with legal requirements, and provide payment services.

When Information May Be Shared

We may share personal information with service providers and business partners when necessary to operate our store and provide services. Depending on the circumstances, these may include Shopify, payment processors, shipping and fulfillment providers, customer support services, analytics providers, fraud prevention services, and technology providers.

Information may also be disclosed where required by law, legal process, governmental request, fraud prevention requirements, or to protect the rights, property, and security of our business, customers, or others.

Some service providers may operate in countries other than your own. As a result, information may be transferred internationally where necessary to provide services and operate our store.

Cookies & Similar Technologies

Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies to enable essential website functions, remember preferences, understand website usage, improve performance, support analytics, and, where permitted, support marketing activities.

The specific technologies used may change as our store, applications, advertising services, and analytics tools change. Depending on your location, you may be presented with controls that allow you to manage certain cookie or tracking preferences.

Shopify & Our Ecommerce Platform

Our online store is powered by Shopify, which provides ecommerce infrastructure and services that allow us to operate our storefront, process transactions, manage orders, and provide related ecommerce functionality.

Shopify may process personal information in connection with providing its services. Depending on the Shopify services and features enabled on our store, additional processing or privacy disclosures may apply.

For additional information about how Shopify handles personal information, please review Shopify's Privacy Policy .

Data Retention & Security

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, legal compliance, dispute resolution, fraud prevention, and legitimate business administration.

Retention periods vary depending on the type of information and the reason it was collected. When information is no longer required, it may be deleted, anonymized, or otherwise handled in accordance with applicable legal and operational requirements.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live and the circumstances of the processing, you may have certain rights regarding your personal information. These rights can vary by jurisdiction and may be subject to legal limitations or exceptions.

Marketing Communications

If you choose to subscribe to marketing communications, we may use the information you provide to send newsletters, product updates, promotions, or other store-related communications.

You can unsubscribe from promotional email communications by using the unsubscribe link included in the relevant message or by contacting us directly.

Transactional communications, such as order confirmations, shipping updates, account notices, and customer service messages, may still be sent when necessary to provide services you have requested.