Track Order
Urban Petal Co. · Order Services
Track your order, every step of the way.
Waiting for a favorite piece to arrive? Use the order lookup below to check your latest order information, shipping progress, and available tracking details. We keep the process simple, transparent, and easy to follow.
Order Lookup
Where is my order?
Enter the order number and the email address used at checkout. Please use the email associated with your purchase so we can match your order information correctly.
How your order moves
From confirmation to doorstep, these are the main stages you may see while your order is being prepared and delivered.
Order Confirmed
Your order has been received and payment information has been processed.
Preparing
Your items are being checked, packed, and prepared for dispatch.
In Transit
Your parcel has left our fulfillment process and is moving through the carrier network.
Delivered
Your parcel has reached the delivery destination shown on your order.
Before contacting us
A few things worth checking first.
Delivery updates can sometimes pause while a parcel is moving between carrier facilities. A short period without a new scan does not necessarily mean your parcel has stopped moving.
- Check your confirmation email Your order number and purchase details are included in your confirmation.
- Review your tracking email Tracking information is generally provided once your parcel has been dispatched.
- Allow carrier processing time New tracking events may take time to appear after the first scan.
- Contact our team If something looks unusual, send us your order number and we will investigate.