Terms of
Service

These Terms of Service form an agreement between you and Urban Petal Co. regarding your use of urbanpetalco.shop and purchases made through our online store.

By visiting our website, browsing products, creating an account, submitting information, or placing an order, you acknowledge that you have read and understood these Terms and agree to be bound by them to the extent permitted by applicable law.

You are responsible for ensuring that your use of our website and services complies with applicable laws and regulations in your jurisdiction.

• You must provide accurate and complete information when requested.
• You must not use the website for unlawful, fraudulent, or abusive purposes.
• You must not interfere with website security, functionality, or availability.
• You must not attempt to gain unauthorized access to accounts, systems, or data.
• You must not use automated methods to collect website content without authorization.

We make reasonable efforts to describe our products accurately, including materials, dimensions, colors, features, care information, and other specifications.

Product colors may appear differently depending on your device, monitor, lighting conditions, photography, and other factors. Minor variations may also occur between individual products or manufacturing batches.

Product availability, descriptions, specifications, and other information may be changed or updated without prior notice.

When you submit an order, you are making an offer to purchase the selected products according to the information displayed during checkout.

An order confirmation indicates that we have received your order request. It does not necessarily mean that the order has been finally accepted or that every product in the order is available.

We reserve the right, where permitted by law, to refuse, cancel, or limit an order for reasons including suspected fraud, payment problems, inventory errors, pricing errors, shipping restrictions, or other circumstances affecting fulfillment.

Prices displayed on the website are subject to change. We make reasonable efforts to ensure that pricing information is accurate, but errors may occasionally occur.

If a significant pricing or product information error affects an order, we may contact you to confirm whether you would like to proceed at the correct price or cancel the affected order where permitted by applicable law.

Taxes, duties, import charges, or other fees may apply depending on the customer's location, the applicable laws, and the shipping arrangement.

Orders must be paid using an accepted payment method available during checkout. By submitting payment information, you represent that you are authorized to use the selected payment method.

Payment providers may conduct authorization, fraud prevention, identity verification, or other checks before a transaction is completed.

Orders are processed and shipped according to the shipping information presented at checkout and in our Shipping Policy.

Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise. Delays can occur because of carrier operations, customs processing, weather, peak periods, incorrect addresses, or circumstances outside our reasonable control.

Customers may be responsible for applicable customs duties, import taxes, brokerage charges, or similar fees depending on destination and applicable law.

Returns, refunds, exchanges, and cancellations are governed by our current Returns & Refunds Policy.

Customers should review the applicable return window, eligibility requirements, exclusions, return shipping responsibilities, and refund procedures before requesting a return.

Nothing in these Terms is intended to remove or restrict mandatory consumer rights that cannot legally be excluded.

Unless otherwise stated, content available on urbanpetalco.shop, including text, product descriptions, photographs, graphics, logos, visual designs, page layouts, icons, and other materials, is owned by or licensed to Urban Petal Co.

You may access the website for personal and lawful shopping purposes. You may not reproduce, distribute, modify, publish, sell, or commercially exploit our protected content without appropriate authorization.

Our store may use third-party services for payments, shipping, analytics, customer support, marketing, fraud prevention, website functionality, and other ecommerce services.

Third-party websites, applications, or services may have their own terms and privacy policies. We are not responsible for the policies or practices of independent third parties.

We work to maintain accurate product information and a reliable online shopping experience. However, the website and its content may occasionally contain errors, interruptions, delays, or technical issues.

To the extent permitted by applicable law, Urban Petal Co. is not responsible for losses resulting from circumstances beyond our reasonable control, including third-party service interruptions, carrier delays, internet failures, or unauthorized access to systems outside our reasonable control.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

We may update these Terms from time to time to reflect changes in our services, business practices, website functionality, or legal requirements.

The updated version will be posted on this page with a revised effective date. Your continued use of the website after an update may constitute acceptance of the revised Terms to the extent permitted by applicable law.

If you have questions about these Terms, your order, our policies, or another matter relating to the website, please contact Urban Petal Co. using the information below.

Website: urbanpetalco.shop
Email: sales@urbanpetalco.shop

Business Address: [Insert your official registered business address]