Our Approach
Your information should be handled with the same care we put into
our products. We aim to collect only the information needed to
operate our store, fulfill orders, communicate with customers,
improve our services, and meet legal obligations.
01
Collect
Information you provide or that is generated when you use our store.
02
Use
Used to process orders, provide support, communicate, and improve services.
03
Protect
We take reasonable measures designed to protect information against misuse.
04
Control
Depending on applicable law, you may have rights over your personal information.
01
Information
Information We Collect
When you browse, shop, contact us, subscribe to communications,
or otherwise interact with urbanpetalco.shop, we may collect
information necessary to operate our online store and provide
customer services.
-
Identity
Name and other information you choose to provide when placing
an order or contacting our team.
-
Contact
Email address, telephone number, billing details, and shipping
information required to communicate with you and fulfill orders.
-
Order Data
Products purchased, order details, transaction status, delivery
information, returns, exchanges, and customer service history.
-
Technical Data
Device, browser, approximate location, IP-related information,
referral information, and interactions with the website where
collected through applicable technologies.
-
Communication
Messages, enquiries, reviews, feedback, and information you
voluntarily provide to our customer support team.
Data With Purpose
Information should have a reason.
We use personal information in connection with legitimate business
purposes such as processing purchases, delivering products,
responding to enquiries, preventing fraud, maintaining website
security, understanding website performance, and improving the
customer experience.
02
Purpose
How We Use Information
Depending on the context and applicable law, information may be used
to process and fulfill purchases, communicate about orders, provide
customer support, maintain accounts, improve website functionality,
understand customer interactions, detect fraud or security issues,
and comply with legal obligations.
Where required by applicable law, we may rely on your consent for
particular processing activities. You may withdraw consent where
applicable, although withdrawing consent does not necessarily affect
processing that occurred before the withdrawal.
03
Payments
Payments & Checkout
Payments made through our store may be processed by Shopify and/or
third-party payment providers. Payment information may be transmitted
directly to the applicable payment processor and handled according to
its privacy and security practices.
We generally do not need to store complete payment-card information
ourselves in order to process an order. Payment providers may collect
and retain information as necessary to authorize transactions,
prevent fraud, comply with legal requirements, and provide payment
services.
04
Disclosure
When Information May Be Shared
We may share personal information with service providers and business
partners when necessary to operate our store and provide services.
Depending on the circumstances, these may include Shopify, payment
processors, shipping and fulfillment providers, customer support
services, analytics providers, fraud prevention services, and
technology providers.
Information may also be disclosed where required by law, legal
process, governmental request, fraud prevention requirements, or to
protect the rights, property, and security of our business, customers,
or others.
Some service providers may operate in countries other than your own.
As a result, information may be transferred internationally where
necessary to provide services and operate our store.
05
Technology
Cookies & Similar Technologies
Our website and service providers may use cookies, pixels, tags,
local storage, and similar technologies to enable essential website
functions, remember preferences, understand website usage, improve
performance, support analytics, and, where permitted, support
marketing activities.
The specific technologies used may change as our store, applications,
advertising services, and analytics tools change. Depending on your
location, you may be presented with controls that allow you to manage
certain cookie or tracking preferences.
06
Platform
Shopify & Our Ecommerce Platform
Our online store is powered by Shopify, which
provides ecommerce infrastructure and services that allow us to
operate our storefront, process transactions, manage orders, and
provide related ecommerce functionality.
Shopify may process personal information in connection with providing
its services. Depending on the Shopify services and features enabled
on our store, additional processing or privacy disclosures may apply.
For additional information about how Shopify handles personal
information, please review
Shopify's Privacy Policy
.
07
Retention
Data Retention & Security
We retain personal information for as long as reasonably necessary
for the purposes described in this Privacy Policy, including order
fulfillment, customer service, accounting, legal compliance, dispute
resolution, fraud prevention, and legitimate business administration.
Retention periods vary depending on the type of information and the
reason it was collected. When information is no longer required, it
may be deleted, anonymized, or otherwise handled in accordance with
applicable legal and operational requirements.
We use reasonable administrative, technical, and organizational
measures designed to protect personal information. However, no
internet transmission or electronic storage system can be guaranteed
to be completely secure.
08
Your Rights
Your Privacy Rights
Depending on where you live and the circumstances of the processing,
you may have certain rights regarding your personal information.
These rights can vary by jurisdiction and may be subject to legal
limitations or exceptions.
01
Access
Request information about personal data we hold about you,
where applicable.
02
Correction
Ask us to correct inaccurate or incomplete personal information.
03
Deletion
Request deletion of personal information where the law provides
such a right.
04
Restriction
Depending on applicable law, request that certain processing
activities be restricted.
05
Objection
Object to certain processing activities where an applicable
legal right exists.
06
Portability
Request a copy of certain information in a portable format
where required by law.
09
Marketing
Marketing Communications
If you choose to subscribe to marketing communications, we may use
the information you provide to send newsletters, product updates,
promotions, or other store-related communications.
You can unsubscribe from promotional email communications by using
the unsubscribe link included in the relevant message or by
contacting us directly.
Transactional communications, such as order confirmations,
shipping updates, account notices, and customer service messages,
may still be sent when necessary to provide services you have requested.
Questions about your information?
If you have a privacy question, would like to make a request regarding
your personal information, or need clarification about how information
is handled by our store, please contact our privacy and customer
service team.
sales@urbanpetalco.shop
