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Urban Petal Co. · Customer Care

Let's talk.

Questions about an order, product details, delivery, returns, or something you simply want to know before shopping? Our customer care team is here to make your experience clear, comfortable, and personal.

Send an inquiry

Tell us what you need help with.

For order-related questions, please include your order number whenever possible. This helps our team identify the correct purchase and provide a faster response.

By submitting this form, you are providing the information necessary for Urban Petal Co. to respond to your inquiry. Please do not include payment card numbers, passwords, or other sensitive account information.

Before you send a message.

Many common questions can be answered quickly through our store information pages. If you are contacting us about an existing order, your order number is especially helpful. For shipping questions, please also mention the destination country or region if relevant. For product questions, include the product name or link when available.

Urban Petal Co. product detail

Helpful notes

My tracking has not updated. What should I do?

Tracking scans can take time to update after dispatch. If the delay seems unusual, contact us with your order number.

Can I change my shipping address?

Contact us as soon as possible. Address changes may not be possible once an order has entered fulfillment or been shipped.

I received the wrong or damaged item.

Please contact our team with your order number and a description of the issue. We will review the situation and advise you on the next step.

Can I ask about a product before purchasing?

Absolutely. Send us the product name and your question, and our team will do our best to provide useful information.

“Good customer care should feel simple — clear answers, thoughtful service, and someone genuinely listening on the other side.”