Shipping Policy

Urban Petal Co. ships bedding orders using available shipping services appropriate for the destination and order. Shipping options and applicable charges, when relevant, are presented during the checkout process.

Delivery estimates depend on several factors, including the destination, shipping method, carrier network, seasonal volume, weather, public holidays and circumstances outside the direct control of Urban Petal Co.

Because delivery estimates can change during transit, estimated arrival dates should be understood as guidance rather than guaranteed delivery dates unless a specific guaranteed service is expressly stated at checkout.

Order processing begins after an order has been successfully submitted and payment information has been confirmed. Our fulfillment process involves reviewing the order, preparing the selected products and arranging the shipment.

Processing time is separate from carrier transit time. An order may therefore require time to be prepared before tracking activity begins.

Delivery time varies according to the shipping destination and carrier service. Domestic and international shipments can move through different transportation networks, so transit times may not be identical between destinations.

During periods of unusually high order volume, severe weather, transportation disruption, public holidays or other exceptional circumstances, carriers may experience delays. These situations can affect the final delivery date even when an order has already shipped.

Before your package arrives

When tracking is available, shipment information is generally sent to the email address associated with the order. Tracking can provide information about the package's movement through the carrier network and may also display estimated delivery information.

Tracking information is not necessarily updated at every stage of transportation. Packages may move between facilities without a new customer-visible scan, particularly during longer-distance transportation.

If a tracking number has been issued but no movement is visible immediately, please allow additional time for the carrier to receive and scan the shipment.

Customers are responsible for ensuring that their shipping information is accurate at checkout. If you notice an address error after placing an order, contact us as soon as possible at sales@urbanpetalco.shop.

We will make reasonable efforts to assist with an address correction before fulfillment, but changes cannot be guaranteed once an order has been processed, packed or transferred to a shipping carrier.

If a shipment cannot be delivered because of an incorrect or incomplete address, additional carrier procedures may apply. The resolution may depend on the carrier, destination and status of the shipment.

While we work to support a smooth fulfillment experience, some delays are outside the control of the store. Shipping networks can be affected by severe weather, transportation disruptions, carrier backlogs, peak shopping periods, public holidays, customs procedures and other unforeseen circumstances.

Examples of possible delays

• Severe weather or natural events.
• Carrier network congestion or operational disruption.
• High-volume shopping periods and holidays.
• Customs or border processing for international shipments.
• Incorrect, incomplete or difficult-to-access delivery addresses.
• Local delivery restrictions or unsuccessful delivery attempts.

If your package appears unusually delayed, please review the latest tracking event first. If the shipment shows an exception or remains without meaningful movement for an extended period, contact our customer service team with your order information.

We recommend checking the condition of your package when it arrives. If the outer packaging appears visibly damaged, photograph the package before opening it whenever practical.

After opening the package, inspect the bedding carefully. If you believe the product has been damaged during transportation, contact us promptly at sales@urbanpetalco.shop.

International orders may be subject to additional procedures after leaving the shipping origin country. These can include customs inspection, import processing and local carrier handling.

Depending on the destination, customers may be responsible for customs duties, import taxes, brokerage charges or other fees imposed by the destination country or relevant authority.

Customs requirements differ between countries and can change over time. Urban Petal Co. cannot guarantee that an international shipment will be free from duties, taxes or customs-related charges unless the applicable checkout information expressly states otherwise.

If the carrier records a package as delivered but you cannot immediately locate it, first check the areas around your property and any designated secure delivery location. You may also wish to check with household members, building reception, neighbors or other individuals who may have accepted the package.

If the package remains missing after these checks, contact us promptly with your order number and available tracking information. We will help you review the shipment details that are available to us.

Delivery procedures vary by carrier and location. Packages may sometimes be left at a doorstep, parcel locker, reception desk, access point or another location selected by the carrier according to local delivery procedures.

If you have questions about order processing, shipment tracking, delivery status, address information or a shipping-related issue, please contact our customer service team.

For existing orders, please include your order number and the email address used during checkout. If your inquiry concerns a damaged package or delivery issue, photographs and tracking information can help us understand the situation more efficiently.