Frequently Asked Questions

Urban Petal Co. specializes in thoughtfully designed four-piece bedding sets with an emphasis on soft fabrics, refined patterns and versatile bedroom styling. Our collections include Tencel cotton bedding, long-staple cotton bedding, Pima cotton constructions, sateen finishes and brushed seasonal styles.

Our current designs include floral-inspired patterns, elegant stripes, polka dots, checks, denim-inspired styles and classic nautical influences. The collections are designed to work across different bedroom aesthetics, from understated modern spaces to more romantic and decorative interiors.

A four-piece bedding set is generally designed around a coordinated duvet cover, sheet and two pillowcases. Exact components can vary according to the individual collection, size and product configuration.

Please always refer to the individual product page for the exact pieces included, measurements and available options before completing your purchase.

Our Cooling Tencel Bedding collections are designed for customers who prefer a lighter and cooler-feeling sleep environment. Tencel cotton styles are particularly suitable for spring and summer bedrooms and for people who prefer a smooth, breathable textile against the skin.

Floral, double-stripe and polka-dot Tencel collections offer different visual directions while maintaining the lightweight character associated with this range.

Brushed bedding is designed to provide a softer and warmer-feeling surface and can be particularly appealing during autumn and winter. Our brushed stripe collection offers a more seasonal option for customers who prefer a cozy sleeping environment.

Long-staple cotton collections can also be used year-round, depending on the customer's preferred warmth, bedroom temperature and layering choices.

Tencel cotton refers to a textile construction combining Tencel fibers with cotton. It is valued for its smooth, soft character and lightweight feel. Tencel-focused bedding is often chosen by customers who prefer breathable, cooler-feeling bedding for warmer seasons.

Our Tencel cotton collections are available in several visual styles, including floral, striped and polka-dot designs.

Long-staple cotton uses cotton fibers that are relatively long compared with standard cotton fibers. Longer fibers can be spun into smoother and more consistent yarns, contributing to a refined hand-feel and comfortable textile surface.

Several of our luxury cotton collections use long-staple cotton as a key part of their construction.

Pima cotton is a premium cotton known for its relatively fine and long fibers. It is commonly appreciated for softness, smoothness and a comfortable hand-feel. In selected Urban Petal Co. collections, Pima cotton is combined with refined sateen construction for an elevated bedding experience.

Terms such as 80s and 120s are textile yarn-count descriptions. They provide information about the fineness of the yarn used in a fabric. Higher yarn-count constructions can contribute to a finer and smoother textile character.

Yarn count should not be considered the only measure of quality. Fiber quality, weaving method, finishing, fabric weight and manufacturing all influence the finished bedding.

Sateen is a weaving construction that creates a smooth surface with a subtle luster. Compared with more matte cotton weaves, sateen can provide a polished, elegant appearance that works particularly well in sophisticated bedrooms.

Our luxury sateen collections are designed to combine this refined appearance with the comfortable qualities expected from premium cotton bedding.

Start with the actual dimensions of your mattress, duvet or comforter and pillows. Then compare those measurements with the size information shown on the relevant product page.

Mattress depth is also important when choosing fitted bedding. If you have a particularly deep mattress or use a mattress topper, carefully compare the listed dimensions before ordering.

Bedding terminology can vary between regions and manufacturers. A product labeled Queen in one market may have different dimensions from a Queen product elsewhere. Actual measurements provide a more reliable way to determine compatibility.

Pattern placement can naturally vary between individual pieces because fabric is cut and sewn during manufacturing. This is particularly noticeable with stripes, checks, larger decorative motifs and repeating prints.

Small differences in placement are considered a normal characteristic of textile production and do not necessarily indicate a defect.

Yes. We make every effort to represent colors accurately, but the appearance of fabric can change according to lighting, photography conditions, screen settings and the surrounding colors in your room.

If you need to change an order, please contact us as soon as possible at sales@urbanpetalco.shop. We will make reasonable efforts to assist before the order enters fulfillment.

Once an order has been processed, packed or transferred to a shipping carrier, changes or cancellations may no longer be possible. In that situation, the applicable returns process may need to be followed.

Contact us immediately with your order number and the correct shipping information. Address changes cannot be guaranteed once fulfillment has begun, so contacting us quickly is important.

After checkout, your order information is received and payment is processed. The order then moves through preparation and fulfillment before being handed to the applicable shipping carrier.

Tracking information is provided when it becomes available for the shipment.

Always follow the care instructions supplied with your individual product. Different fibers, blends, finishes and constructions may require different washing and drying methods.

As a general approach, avoid unnecessarily harsh washing conditions, excessive heat and overloaded washing machines. Use a suitable detergent and allow sufficient space for the bedding to move freely during washing.

Follow the recommended care instructions, avoid excessive heat and do not use more detergent than necessary. Overloading a washer can also prevent bedding from being cleaned and rinsed effectively.

Do not use bleach or strong chemical treatments unless the care instructions for the specific product clearly permit them. Harsh treatments can affect color, fibers and fabric finishing.

When your order has been shipped and tracking information is available, shipment information will generally be sent to the email address associated with your order.

Tracking information may not appear immediately after a shipping label is created. The carrier may need to receive and scan the package before the first tracking event becomes visible.

Tracking events may also be spaced apart while a package is moving between facilities.

Yes. International deliveries may require additional time because of customs processing, local carrier networks, transportation conditions and destination-country procedures.

If possible, photograph the package before opening it. After opening, inspect the contents and contact us promptly at sales@urbanpetalco.shop with your order number and clear photographs of the packaging and affected product.

Email our customer service team at sales@urbanpetalco.shop. When contacting us about an existing order, please include your order number and the email address used during checkout.

For product questions, tell us the product name or collection you are interested in. For order questions, include your order number. For delivery or damage concerns, include available tracking information and clear photographs when relevant.